I have accounts with four banks in HK: Citi, HSBC, Hangseng and BoC. Citi has the best customer service, but also gets the worst online banking system.
The whole system seems a disaster to me. The speed is slow, and the display of information is usually messy and not clear. It does not provide a convenient interface for investment services either. The security trading through Citi e-banking is very much like a torture. On this metric, BoC and Hangseng stand out as leaders.
Hope Citi would improve its system soon.
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